Meeting Consumer Demand for Greater Sustainability
- April 20, 2023
- 10 min read
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- What do banking executives know about how customer expectations
- Beyond NPS metrics, how does the bank measure customer satisfaction? Who within the bank has access to this data?
- How much transformation budget is allocated to customer-centric initiatives?
- Does the bank have the right skills and culture for customer-centric transformation?
- Does the bank have a chief customer officer? Does this role influence senior management and transformation plans?